Effective Date: January 2025
1. Introduction MAVIE Global LTD, a company registered in the British Virgin Islands, BC No: 2042308, including its affiliates and subsidiaries, values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and disclose your personal data in compliance with applicable data protection laws, including but not limited to the data protection laws of the United Arab Emirates.
By accessing or using our website and services, you acknowledge and agree to the practices described in this Privacy Policy.
2. Scope and Application This Privacy Policy applies to all individuals who access or use our Website Services worldwide, including visitors, registered users, business partners, affiliates, and any other individuals who engage with MAVIE through any digital or offline medium.
3. Collection of Information We collect personal data that you provide directly to us when you interact with our Website Services, such as your full name, residential and business address, email address, phone number, username and password, identity verification documents including passport, national ID, VAT ID, and personal identification numbers, payment and financial details including banking information and cryptocurrency wallet addresses, employment or business-related details such as job title, company name, and business activities, as well as any other information you provide when contacting us. If you contact us, we may retain records of your communications for future reference and security purposes.
When you use our Website Services, we may automatically collect device information such as operating system, browser type, device ID, and hardware model, IP address and geolocation data if enabled on your device, log and usage data such as timestamps, browsing history, and engagement analytics, transactional data related to purchases, referrals, and affiliate activities, and behavioral data such as interactions with our services, referral activities, and preferences.
We may also collect information about you from third parties, including our business partners, affiliates, and marketing networks, identity verification services to comply with KYC/AML regulations, and publicly available sources such as social media, government databases, and commercial registries.
4. Use of Personal Data We use the collected personal data to provide, maintain, and improve our Website Services, verify user identities and conduct compliance checks including KYC/AML compliance, process transactions, payments, and rewards, prevent fraudulent activity and enhance security, provide customer support and resolve disputes, communicate important service updates, marketing campaigns, and promotions subject to user consent, personalize user experiences and recommend relevant content, products, or services, comply with legal, regulatory, and contractual obligations, and monitor, analyze, and optimize website performance, usability, and security.
5. Processing, Storage, and Transfer of Personal Data We take all reasonable steps to process, store, and transfer your personal data securely. Your data may be stored in databases within the British Virgin Islands, the UAE, or other jurisdictions where we or our service providers operate. When transferring data internationally, we implement safeguards such as encryption, contractual agreements, and compliance with applicable privacy laws. We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law, including compliance with AML and KYC regulations.
6. Sharing of Personal Data We may share your personal data with MAVIE subsidiaries, affiliates, and trusted partners, service providers such as payment processors, marketing agencies, IT infrastructure providers, and legal advisors, regulatory authorities and law enforcement agencies when required by law or in response to legal requests, business partners involved in mergers, acquisitions, restructuring, or other corporate transactions, and other third parties based on your consent or explicit instructions. We do not sell or rent personal data to third parties for commercial or marketing purposes.
7. Your Rights and Choices Users have the right to request access to the personal data we hold about them, request correction of inaccurate or incomplete information, request deletion of data where legally permitted, object to processing for direct marketing or other legitimate interests, request transfer of their data to another service provider, and withdraw consent where reliance is based on consent. To exercise these rights, contact us at [email protected].
8. Security Measures We implement robust security measures to protect your personal data, including secure data encryption and access controls, regular security audits and compliance reviews, restricting access to authorized personnel only, and monitoring and preventing unauthorized access or data breaches. However, no security system is completely foolproof, and users should take precautions to protect their own information, including using strong passwords and avoiding sharing sensitive data through unsecured channels.
9. Cookies and Tracking Technologies We use cookies and similar tracking technologies for website functionality and authentication, analytics and performance tracking such as Google Analytics, and advertising and retargeting campaigns including Facebook Ads, LinkedIn Ads, and Twitter Ads. Users can manage cookie preferences through browser settings. Disabling cookies may affect functionality. For details, visit www.aboutcookies.org.
10. External Links Our Website Services may contain links to third-party websites. We are not responsible for their privacy practices and encourage users to review third-party policies before engaging with them.
11. Changes to This Privacy Policy We may update this Privacy Policy periodically. Users will be notified of significant changes through the Website Services or direct communication. Continued use of our services constitutes acceptance of the updated policy.
12. Contact Us For any inquiries, concerns, or privacy-related requests, contact our Data Protection Officer at [email protected]. The registered address of MAVIE Global LTD is Tortola, British Virgin Islands, BC No: 2042308. By using our Website Services, you confirm that you have read and understood this Privacy Policy and agree to its terms.